5 Criteria to Select the Best Magento Support Packages


Business needs differ according to the needs and requirements. It has been 5 years of Magento and developers are cherishing the launch of Magento Support packages. And we have no doubt that Magento support services are available 24/7 to help their customers. But it is very important to identify the suitable and desirable packages you need to consider.

Here are the five main points which should not be overlooked while you are choosing Magento Support Packages.

1. Website Survey

It is very important to know the website thoroughly. Let us take a rough example. Suppose you have a website for Health services and the health of the website went down due to some issues. It can be resolved at that time if checked properly, time to time and before you realize there is any problem it would be resolved.

All such things become important when you have a Magento website. Why? For every second you need to pay for your business if your website isn’t running for even a single minute. Well, it is also necessary for other websites, but it is not mandatory when you choose support packages.

Make sure that the package you select has both server and website monitoring so that if your website gets hit with any issue, you will be alerted.

2. Communication Process

The next service which you will require is communication.  There are a lot of Magento support agencies which uses ticket raising systems for their customers so that they can select their queries and try to solve them.

Therefore, communication services should be excellent. So the agencies try to offer good communication so that one can talk and discuss their problems with their executives. There are many other procedures through which you can reach agencies for their problems. It could be via phone or face to face meetings. 

When you are in the middle of selecting packages, you can convey your queries on the call or an email will also help.

3. Varieties of Support You Require

The Magento support packages have varieties of support you might be looking for. For example, if you have services like a design update, troubleshoot or bug fixes, or marketing suggestions ensure your package holds right support.

Sometimes customized extensions look important but more often Magento websites don’t need it. There are in-built extensions in the package which if required can be revamped according to our requirements.

Thus, understanding and implementing the plans and strategies for the website will help you deal right package.

4. Timing is Important

It is very crucial to take how much we are spending on our website while selecting the package. If you are picking a package, ensure that you take recommendation from the experts.

Ensure that you avail the services of an expert, for example, a junior developer takes a lot of time, and an experienced one will consume less amount of time to design your website. These kinds of advice will save you time and money. 

Make sure that they are using audit code so that you need not pay twice.

5. The priority of the Support Request

Every support ticket is equally important but does not generate it from the same source. We all have some queries which are generated differently and have sorted time of taking an action. Thus, ensure how your agency is doing work on your problem, and how they schedule priorities.

 Packing Up!

 Magento support and maintenance services are exclusively needed by every Magento developer. It is very important to ensure that the delivery of your package is according to your requirement and demand. Thus, selecting the right package is a great task and following these criteria will definitely lead you to the best Magento package.

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